As an approved essential business, we're here through all Covid alert levels so you can still get what you need for your baby - orders are shipped daily.  If you're in NICU our thoughts are with you, please reach out if we can help in any way x

TERMS AND CONDITIONS OF SERVICE

Small Babies and the website www.smallbabies.co.nz is 100% NZ owned and operated by Small Babies Limited, based in Auckland, New Zealand. Throughout the site, the terms “we”, “us” and “our” refer to Small Babies Limited.

By visiting our site and/ or purchasing something from us, you (the user), accept all terms, conditions, policies and notices stated here.

GENERAL WEBSITE TERMS:

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws within your jurisdiction (including but not limited to copyright laws).

You must not transmit any code of a destructive nature including worms or viruses. A breach or violation of our terms will result in an immediate termination of your services.

We are not responsible if the information available on this site is not accurate or current. Small Babies reserves the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Small Babies cannot guarantee that a Product will be available at all times. In the unlikely event that an item becomes out of stock we will refund payment for the item in full, or issue credit to be used against the purchase of a replacement product.

Small Babies have made every effort to display as accurately as possible the colours and images of products that appear at the store. We cannot guarantee that your computer monitor or device's display of any colour will be accurate.

We reserve the right to refuse service to any person at any time.

PRODUCT USE GUIDELINES:

Before use you must read the product packaging and enclosed information cards for any safety and product care instructions. Follow all instructions to ensure the products are used in a manner that is safe and beneficial to baby. The information on our site is provided for general use only, it should not be relied upon or used as the sole basis for making decisions. Consult your paediatrician or general practitioner for primary, more accurate information. Reliance on the material on this site is at your own risk.

Octoprem and Cuski Miniboo: Please note some neonatal units may not allow these items to be placed inside an incubator. This is at the discretion of the medical team and Small Babies has no control over any restrictions that may currently be in place, or be applied in future. If you are unsure please check with nursing staff prior to purchase. We are happy to provide a copy of the relevant product information should you wish to pass this on to your baby's nursing team.

PRICING AND PAYMENT:

Pricing is in New Zealand Dollars (NZD). Orders will not be shipped until payment is received in full. Keepsake Premmie Dolls must be paid in full before work on the doll is commenced, due to the unique nature of this item.

PRODUCT RETURNS AND EXCHANGES:

Please read our FAQ section for all information on returning or exchanging an item. Small Babies reserves the right to reject any 'change of mind' return if it is not in resalable condition. At our sole discretion a 5% restocking fee may apply, which will be deducted from the total credit issued.

CANCELLED ORDERS:

If your order is cancelled prior to shipping, an administration and restocking fee of 10% will be deducted from any credit/refund issued. If you wish to cancel an order you must notify us by email as quickly as possible after your order was placed. As we focus on fast service and delivery, orders are often shipped within a few hours and unfortunately we cannot cancel an order once it has been picked up by the courier.

SHIPPING:

All items are sent via tracked courier. Most courier companies will obtain a signature, or record proof of delivery by way of a photo or GPS location at the address. Neither Small Babies or the carrier company are liable for any loss or damage to the parcel once it has been delivered.

Custom Printed Clothing is made to order, please allow up to 10 working days for your garment to be shipped.

Keepsake Premmie Dolls are sent as a signature required, courier service for all international orders - we do not send through untracked post. As each doll is hand-made to order, it may take up to 8 weeks for your doll to be made and shipped. Current wait times are stated on the doll's description page.

Orders are updated shortly after dispatch, with your tracking number sent to the email address you used when placing your order. If your parcel has not been recieved or has been damaged in transit you must notify us by email within 14 days of the dispatch date, in order for us to place a claim with the carrier company. After the 14 day timeframe has passed we are unable to issue you with a refund or provide replacement items.

Delivery times stated in our FAQ section are approximate, courier companies sometimes experience bad weather conditions or a high volume of parcels which can cause delays. If your parcel is required by a certain date we recommend you allow additional time for your parcel to be delivered. Small Babies Ltd takes no responsibility for any loss that may occur due to delays with the carrier company.

INTERNATIONAL ORDERS:

Pricing is in New Zealand Dollars (NZD). If you do not hold a New Zealand bank account you are able to place your order using a valid credit card, processed securely via Stripe or Paypal which will exchange your currency at their market rate. All fees incurred in currency conversion are the responsibility of the purchaser.

All items are sent via tracked courier. We do not send international orders or Premmie Dolls via standard post or with an ATL (Authority to leave) under any circumstances.

International orders may attract import levies, taxes, fees or duties, charged at the destination country's port and payable to your country's authorised service provider. Small Babies is not responsible for, and will not reimburse the purchaser or recipient for any charges incurred.

COOKIES AND MONITORING:

A cookie is a small text file stored on your device. Cookies provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

  • Strictly necessary cookies - These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies - These cookies are used to recognise you when you return to our website and allow you to access a saved shopping cart.
  • Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site which includes the IP address of your computer and the referring website from which you have got to our website from. This information helps us to make ongoing improvements to our website and to see our most popular sources of business.

ERRORS, INACCURACIES AND OMISSIONS:

Occasionally there may be information on www.smallbabies.co.nz that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Small Babies reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in this website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Small Babies undertakes no obligation to update, amend or clarify information on this or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on www.smallbabies.co.nz or on any related website, should be taken to indicate that all information has been modified or updated.

PRIVACY:

We collect personal data from you, including your name, contact information, and billing or purchase information. Any personal data you submit will be used to provide the information, goods and services offered through our website to you, particularly for billing and order fulfilment.

Small Babies does not pass on or sell your information to third parties. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at stephanie@smallbabies.co.nz

LEGAL:

Content: All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, and software, is the property of Small Babies Limited, or its content suppliers, and is protected by international copyright laws. It may not be reproduced or copied without permission. The compilation of all content on this site is the exclusive property of Small Babies Ltd, with copyright authorship for this collection by Small Babies Ltd, and protected by international copyright laws.